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Where to customize the workflow statuses for request types in CSM? (Something similar to JSM)

Where to customize the workflow statuses for request types in CSM? (Something similar to JSM)

Customize the workflow statuses for a request type is possible for JSM. But what about CSM? So far I did not see if and how that would be possible.

Specifically with Atlassian promoting that CSM is targeting 'external customers', that functionality would be needed.

Hopefully someone in this community can point me in the right direction

1 answer

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Hi @jack_verstappen ,

Isn't this under Forms > *select a form and then you should see statuses in the workflow for the connected work type, and the right column would be customer visible status. 👀

Cheers,
Tobi

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Where to customize the workflow statuses for request types in CSM? (Something similar to JSM)

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