When will we have the option to order forms in the dropdown?

[Amanda Ward]

On the contact us page in CSM, and where forms are managed in a Customer Experience we need the ability to arrange what order the forms are shown instead of them just being in the order they are created. This is a very basic feature and should already be included.

We tried adding and asterisk to one to see if it would order them alphabetically but that had no impact.

Is there a ticket already to track this feature? Thank you.

[Tomislav Tobijas · Accepted solution]

Hey @Amanda Ward ,

I've discussed this with the support team, and we've created a ticket here: CSM-188: Ability to manually reorder forms on the Customer Service Management (CSM) "Contact Us" page dropdown 🎟️

I agree it makes sense, and I'd recommend setting yourself as a watcher and leaving a vote on the suggestion. Optionally, you can also leave a comment if you feel something is missing regarding your requirement.

Cheers,
Tobi

[Amanda Ward]

Thanks Tobi! Will do.

[Marc -Devoteam-]

Hi @Amanda Ward 

There is no ticket on this.

Please use the Feedback button within Jira under the Help button (near your avatar in the upper right corner) to provide that suggestion directly to Atlassian.

Feedback related post on this forum are most of the time not noticed, as this is a public forum for Atlassian users and not the official support channel