Remove CSM app

[Mario Malić]

Hello,

I have two apps installed on our domain JIRA Cloud:

• Jira Service Management (1 user)
• Customer Service Management (1 user) - which is not needed

Currently, we have a Free plan, but I want to move it to Standard, and the app that we don't need is counted towards the usage. Therefore, I am trying to uninstall it.

The problem is, that, I can't find a way to do it. 😳

Can anyone provide instructions for it?

Kind regards,

Mario

[Gavin Perch · Accepted solution]

CSM is linked to JSM and together called Services Collection, You can not remove CSM by itself.

Usage is per user base in the org, so your usage would be 1 for both.

[Dave Mathijs · Accepted solution]

Hi @Mario Malić 

If that user is the same account, you only pay for 1 license seat.

An Org Admin or User access admin can remove Customer Service Management User role for that 1 user.

App admin and User access admin do not consume a license seat.