Question: Using Assets in CSM Forms

[Joanna Pietruszka]

• Is it possible to use Assets fields directly in CSM Forms for external customers to select a location?

• If so, is the selected Asset value easily accessible in automation rules and issue fields (for reporting, routing, etc.)?

• If not, is there a recommended workaround for handling large lists of selectable locations (>400) in CSM Forms?

[Benjamin]

HI @Joanna Pietruszka ,

The short answer is Yes. As best practice, try to narrow down the list as short as possible for end user ease of use. 

A similar post was asking in a similar regard. This should get you going in the right direction. Essentially, you can link assets to fields, so the field can pull up the list of values. 

https://community.atlassian.com/forums/Customer-Service-Management/Customer-Service-Management-link-to-Assets/qaq-p/3163065

Thanks,

Ben