Jira isn't sending ticket notifications

Since 24.08.2026 we don't receive emails from the Customer Service Management. Also the customer don't receive answers from the CSM

2 answers

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1 vote

Answer accepted

Hi @Christoph Thiel ,

Thank you for reaching out. This is a known ongoing incident that Atlassian is actively working on. You can monitor progress and subscribe for updates here: https://status.atlassian.com/

Once the incident is resolved, notifications should resume normally. If the issue persists after the incident is marked resolved, please let us know.

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Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

Atlassian Status Contact Support

Request ID: 9e8628753ba04c299bd81a0c3d191fb3

What is going on which Jira? Since days we can't work normally.
Our Ticket System must work 24/7, the hole year.

Please solve this problem as soon as possible, otherwise we have to think about an other solution for us. Thanks

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Hey @Christoph Thiel ,

Looks like you've been hit with a bit of bad luck where some issues are happening shortly after eachother. (https://jira-service-management.status.atlassian.com/incidents/x40xmc6kx8ft)

Unfortunatly these happen from time to time but let's hope it settles down for a while now :)

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Hi @Christoph Thiel

Sorry to hear about the inconvenience. As @Dirk Ronsmans mentioned, this was due to a secondary incident that occurred shortly after the initial one
https://jira-service-management.status.atlassian.com/incidents/x40xmc6kx8ft.
Both issues have now been resolved, so you should be able to access your Jira instance again.

Best regards,
Maksym

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1 vote

Answer accepted

Hey @Christoph Thiel ,

Jira had a degredation in the notifications yesterday but that should be resolved now.

https://jira-service-management.status.atlassian.com/incidents/jzqjsd11ztf2

If you're still encountering issues at the moment I'd suggest raising it with support through https://support.atlassian.com/contact to make sure it's not still impacting your instance

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Hey @Dirk Ronsmans thank you very much for your quick answer. I can't create a ticket here. The URL is 100% correct.
Do you know why it says that the URL can't be found?

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Not without any specifics. Normally the url is in the format of https://[something].atlassian.net

If you aren't a billing admin it could also be it's not recognizing you as an allowed contact. I can try and escalate this post but it might take a while (ussually a day) before someone from Atlassian can take a look.

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Yes, I am not a billing admin. This person from our company is on vaction right now.
If you could help me, I woul really appreciate.

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Like • Dirk Ronsmans likes this

Sure! I just got a mail about a new issue as well that they are still investigating.

https://jira-software.status.atlassian.com/incidents/l9ryy7d07wky

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Thank you very much Dirk, really appreciate your help!

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Jira isn't sending ticket notifications

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