Hello everyone!
I couldn't find a way to query a specific customer experience form for report purposes.
In JSM, we can query by Request type but couldn't find a way for CSM forms.
Since we can create multiple forms based on a single issue type, I assumed we can do the same for CSM (hopefully).
This could also prevent automation capabilities for a specific form.
Cheers!
Hello @Gabriel Viger
CSM doesn't support filtering by form in JQL yet (tracked under CSM-62).
As a workaround, either route your forms to different projects or work types, or map a unique custom field to each form to use for your JQL and automation. Drop a vote on CSM-62 to track its progress!
Best,
Arek 🤠
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