Error with customer service management

[Marcelo Paz]

I'm trying to test Jira CSM and I'm getting an error when trying to access the experience or any related page.

Therefore I can't continue or delete the space

This is the error I'm getting.

An error occurred

An error occurred while loading this page

Hash 1D8P8CE Trace c40299be7aef4093be978210c22d0c87

Thank you!

[Andy Rusnak]

Hi Marcelo, 

Thanks for using the Atlassian Community!  For errors like this I would recommend engaging with our Support Team.  They will be able to review the backend logs along with the trace information to try to understand what might be causing the error message.  

These traceIDs are unique values specific to an error at a point in time in the logs.  So the traceID by itself here doesn't provide us much help to figure out what might be going on, but the Support team should be able to review this further.  

Best,

Andy

[Luu Viet Anh]

Same error with me, 
If i try to create new account, it work perfectly 
but with exist workspace with jira standard and confluence premium, still error when try to access customer experiences

Hash 107EVYI
Trace cb3281b10e564aa3b43f2c5058c0f8c8

link: https://thudojsc.atlassian.net/jira/helpcenter/projects/AC/settings/77c8ae7a-3595-4812-b4c7-1ea63b314563/details

please help

[Luu Viet Anh]

@Andy Rusnak please help me?

[Andy Rusnak]

Hi @Luu Viet Anh , 

I would recommend creating a support issue with Atlassian Support.  As I had noted, these types of errors typically require reviewing backend logs.  Our support type would be the best folks to assist with this.  

You can raise a support request here for your support team provided you are on a paid license.  

Best,

Andy