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Dyamic forms

Sophie GRAS
Sophie GRAS
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January 26, 2026

Hi,

I want to create dynamic forms. Is this possible with the CSM app ? 

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Matteo Vecchiato
Matteo Vecchiato
Community Champion
January 26, 2026

Hi @Sophie GRAS ,

Thank you for your question.

By the momento, inside the customer experience is possible to create forms, but are simple form, not dynamic as the JSM form.

Hope it helps

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Sophie GRAS
Sophie GRAS
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January 26, 2026

Thanks for your answer. It seems that there are a lot of limitations right now with this new product, I do not really understand the interest of using it if half of the features we have in JSM using the CSM template are not present.

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Olha Yevdokymova_SaaSJet
Olha Yevdokymova_SaaSJet
Atlassian Partner
February 12, 2026

Hi @Sophie GRAS 

If by CSM app you mean Jira Service Management (Customer Service Management), then the answer is: partially, but with limitations.

Native JSM forms do support some level of dynamic behavior, like:

  • Conditional fields (show/hide based on previous answers)

  • Required fields

  • Basic field validation

So you can create simple “if this → show that” flows inside a request type form.

You may also use Smart Forms for Jira (developed by my team), which supports:

  • Dynamic conditional logic

  • Ability to add multyple request form within single request conditionaly 

  • Hidden fields

  • Updating or creating work items based on responses

  • Reusing the same form across Jira Software, JSM, etc.

It really depends on how “dynamic” you need it to be.

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