Can't access certain CMS pages

[Philip Elderfield]

Hi,

I’m trying to set up a customer service space with Customer Service Management however there are a number of pages I cannot access.

Some examples are:

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Customer Service Management > Emails logs > Incoming emails

Get:

Something went wrong on our end

If this keeps happening, share this information with your admin, who should contact support.

Hash 1URY922

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Operations > Home

Get:

Something went wrong on our end

Try refreshing or navigating to another page. If you still see this message, our service might be disrupted.

Check our status page for updates.

Trace 5ebb02edc4554dea87f8c7b84c9cb318

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Operations > On-call schedules

Get:

We couldn’t load the page

Refresh the page to try again.

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I’ve tried cache clearing and incognito, no luck.

I believe I have all the relevant permissions (though the network of permissions are a little tricky to navigate).

What a I missing?

Any and all help gratefully received.

[Nikola Perisic · Accepted solution]

Hi @Philip Elderfield 

From your side, you have already did everything you could. As mentioned in the error, you should raise a support ticket.

[Philip Elderfield]

Thanks Nikola.