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- CSM widget: programmatic open API and non-floating display options?
CSM widget: programmatic open API and non-floating display options?
Adam Schreder
April 28, 2026 edited
Hello,
We're a CSM customer planning to embed the AI chat widget into our authenticated SaaS application (an Angular 21 SPA). Our app already has a Help button in the navigation, and we'd prefer to integrate the widget there rather than introducing a separate floating corner button. A floating chat bubble feels out of place in our enterprise context.
We'd much rather build against a documented, supported integration than reverse-engineer behavior that could change between deploys. Has anyone tackled this kind of integration in their own SPA?
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