CSM widget: programmatic open API and non-floating display options?

[Adam Schreder]

Hello,

We're a CSM customer planning to embed the AI chat widget into our authenticated SaaS application (an Angular 21 SPA). Our app already has a Help button in the navigation, and we'd prefer to integrate the widget there rather than introducing a separate floating corner button. A floating chat bubble feels out of place in our enterprise context.

We'd much rather build against a documented, supported integration than reverse-engineer behavior that could change between deploys. Has anyone tackled this kind of integration in their own SPA?

[_div_ · Accepted solution]

Hi @Adam Schreder , 
This feature is currently not officially supported by our embed but it has been something we have been looking into. If you are open to it, you can raise a support ticket via https://support.atlassian.com/ and we could try and work with you on enabling this use case sooner. 

[Adam Schreder]

Hello, thank you for the response, I will go ahead with raising a support ticket.

[Adam Schreder]

Bumping this in case it got missed. Has anyone integrated the CSM widget into an existing Help button in their own SPA, or found a documented way to disable the floating launcher and trigger the widget programmatically? Even a confirmation that it isn't currently supported would help us decide how to move forward.