Are AI agents accessible to help portal customers (non-Atlassian users)?

Hi @Alexander Medina 

Unfortunately Rovo agents on JSM portals do not work with customer (non-atlassian user) accounts. These are designed to work with Atlassian Account access. 

However, you absolutely can enable customer (non-atlassian user) and even anonymous support with our CSM AI agent and this is actually the usecase its been especially designed for.
To do this you would need to leverage our own support site (similar but more externally focussed than the JSM support site) and can embed the CSM AI widget there or on your own external website!
You can have a read more on how to get started here:
New to the customer service management app
And specifically getting your AI set up

Let us know if you have any further questions or if this solves your ask! 

Divya

Engineering Manager, CSM