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Why does Compass need "Full access" key for PagerDuty?

Sara Tucker
Sara Tucker
Contributor
April 12, 2024

Wondering if there is any documentation on the reason that Compass integration with PagerDuty requires a "Full access" key?

https://developer.atlassian.com/cloud/compass/integrations/integrate-Compass-with-PagerDuty/

I couldn't seem to find any info on the why - only info that it is required. 

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2 votes
Vito Belgiorno-Zegna
Vito Belgiorno-Zegna
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November 6, 2024

Hi, we're unable to connect to PagerDuty at all. After double checking our connection and API keys, we believe this to be a bug.

image.png

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David Diaz
David Diaz
March 13, 2025

Same issue here... It doesn't work despite all users/keys involved having the right privileges (indeed, the admin-owner for all Atlassian products in our ORG and for Pagerduty was working on this).

 

Same error over and over again, and no more privileges in both sides can be used or provided. 

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1 vote
Ste Wright
Ste Wright
Community Champion
April 12, 2024

Hi @Sara Tucker 

I'm going to assume it's something to do with information being read/written between the two Apps requiring more permissions than read-oonly.

But, it's just a guess.

As it's not stated on the main documentation page, I would ask Atlassian Support for the reason - contact them here: https://support.atlassian.com/contact/#/

Let us know what they say!

Ste

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Abhinaya Sinha
Abhinaya Sinha
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 15, 2024

Hi @Sara Tucker - you maybe interested to know that we are building alert and on-call capabilities in Compass. See this post where we announced early access availability for this. We expect to roll this out fully in next few weeks. 

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