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Recover wiki
Hello, I had a Bitbucket wiki that I very much relied on. I missed the announcement that Bitbucket issued about killing this feature. Is there any way I could recover my wiki? I had precious information there and never got an email warning me about it being deleted.
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Repo size wrong not recalculating
Please could a `git gc / repack` be run on our repo that is showing as 1.1G. After some cleaning it should be about 100MB now but bitbucket is not showing the correct value.
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Can you please perform garbage collection on my repo?
Hi, Can you perform Garbage collection over my repo and can you also please help me to understand reason behind Huge Gc accumulating.. are there any practices we have to do?
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How can we urgently recover deactivated company workspaces when the former administrators are unavai
Two company Bitbucket workspaces containing important historical engineering repositories are deactivated and marked for permanent deletion. I am an Atlassian organization administrator, but I cannot reactivate these workspaces. Their former administrators have left the company, and I do not have their email addresses or…
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I cannot access the repository with my account.
Dear sir, I have two account, and these mail adress are [REDACTED] and [REDACTED] I had been using Bitbucket for free because I was academically inclined. When I tried to access it again after about a month, the Bitbucket repository name was still there, but I could no longer access the actual repository. Also, when trying…
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user bitbucket invitation has expired and now can't see new invitation from [email removed]
Atlassian specifically recommends cancelling existing invitations before sending a fresh one when invitation problems persist. I did this too I'm having IT verify if noreply@am.atlassian.com and noreply+xxxxx@id.atlassian.net are blocked by our company's email system
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Autoscaler crashes (rather than handling gracefully) on 404 during runner cleanup and 429 during run
Version: 3.11.5 (confirmed unchanged through the latest 3.11.7) Bug 1 — cleaner crash-loops on 404: BitbucketWorkspaceRunner.delete_runner() / BitbucketRepositoryRunner.delete_runner() (clients/bitbucket/base.py) call make_http_request(..., method='delete', ...) without ignore_exc. If Bitbucket has already removed the…
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Please run garbage collection on workspace raceupapp (855 MB used, real size ~300 MB)
Workspace ID: raceupapp (display name verycooltech), Free plan. Workspace settings shows 855.2 MB of 1 GB used and we are about to hit the read-only limit. The repositories themselves are much smaller than that. A fresh mirror clone of every repository in the workspace, all branches included, totals about 300 MB. As one…
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Does Git LFS storage count toward the 1 GB workspace limit, and can LFS garbage collection be run?
We are on a Free plan workspace and recently started seeing this warning on push: WARNING This workspace is getting close to the 1 GB size limit Before we decide how to act on it, I would like to get two things straight, because the documentation does not answer them and the answer changes what we should do. What we…
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Bitbucket Pipelines: stopPipeline returns 204, but runs remain paused/halted
In our workspace, 16 historical pipelines remain IN_PROGRESS with PAUSED or HALTED substates: We called POST /2.0/repositories/{workspace}/{repo_slug}/pipelines/{pipeline_uuid}/stopPipeline for each run. All requests returned HTTP 204, but repeated API checks show unchanged states. No steps are executing, and our…
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Bitbucket workspace stuck in read-only mode despite being within Free tier limits (ada_test_tool)
My Bitbucket workspace ada_test_tool is locked to read-only, with pushes failing with: [ALERT] Your push failed because the account 'ada_test_tool' has exceeded its[ALERT] user limit and this repository is restricted to read-only access. (HTTP 402) I've verified this is not an actual limit issue: * Total organization…
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Not receiving Bitbucket workspace invitation emails - check bounce suppression list
Hi Atlassian Support, I am not receiving Bitbucket Cloud workspace invitation emails on my account. The workspace administrator has resent the invitation multiple times, but nothing reaches my inbox or spam/junk folder. Could you please check if the email address registered to this community account is on Atlassian's email…
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Runners autoscaler 3.11.7 crashes with oauthlib ServerError: (server_error)
Runners autoscaler 3.11.7 crashes with oauthlib ServerError: (server_error) — the OAuth token is never cached or retried. We run the Kubernetes runners autoscaler for a repository runner group, authenticating with an OAuth client (client-credentials grant). The `runner-controller` pod restarts every time the Bitbucket…
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Workspace disappeared
Hello Bitbucket Support Team, I am contacting you regarding an issue with my Bitbucket account and workspace access. My account was recently cancelled due to a payment issue. I have already updated my billing information and corrected the payment method, so the payment issue has been resolved. However, after the…
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GET /repositories/{workspace}/{repo_slug}/branching-model doesn't reflect project's inherited config
When a repository has "Enable inherited settings" turned on for its Branching Model (i.e. it inherits its Development branch from the Project-level Branching Model instead of defining its own), the GET /2.0/repositories/{workspace}/{repo_slug}/branching-model endpoint does not return the inherited/effective Development…
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Jira card not recognizing Bitbucket branch unless I push an empty commit
This problem started about two weeks ago. Steps to reproduce: 1) From a Jira card, select Create Branch 2) Create the branch in Bitbucket Cloud 3) Return to Jira 4) The Jira card no longer knows the branch has been created 4a) This persists even when I git push or git pull 5) Committing and pushing an empty commit causes…
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yaml-language-server cannot parse bitbucket-pipelines schema
Hi, While developing an Jira app, I added yaml-language-server to ensure my `bitbucket-pipelines.yml` is correct. Unfortunately, when opening the file in the editor I get this error: $ref '/components/schemas/pipelines_configuration' in 'https://bitbucket.org/product/features/pipelines' cannot be resolved. I'm using the…
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How can I get approval for Trust Center access request for the Bitbucket Cloud SOC 2 report?
We are a paid Bitbucket Cloud Standard customer and are currently undergoing a SOC 2 Type II audit. As part of our vendor due diligence, we need to obtain Atlassian's current SOC 2 Type II report applicable to Bitbucket Cloud. I submitted an access request through the Atlassian Customer Trust Center using our company email…
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Workspace read-only after Git LFS history rewrite — force-push in both directions now rejected
Hi, our workspace innohive has been placed in read-only mode after exceeding the 1GB workspace storage limit, and we're now unable to push anything at all — including an attempt to revert the change that caused it. What happened: * We were blocked from pushing due to Git LFS storage being full (1GB Free-plan limit;…
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Request: server-side garbage collection after history rewrite (workspace alexionsoftware)
We are on a Free plan workspace (alexionsoftware) that is close to the 1 GB limit, and we have been cleaning up. After the cleanup we see a large gap between what a fresh clone contains and what Bitbucket reports as the repository size, which as far as we understand means server-side garbage collection is needed. Since…
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OAuth 2.0 access token issued by auth.atlassian.com is rejected with 401 by api.bitbucket.org for on
We operate a Bitbucket Cloud OAuth consumer (classic consumer, authProfile "oauth.bitbucket.legacyOAuthPrivate") used by a hosting integration. It works correctly for all users except one, where every access token issued for that account is rejected by the Bitbucket REST API within seconds of being issued. WHAT HAPPENS 1.…
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Guidance Required: Setting Up an Interactive PR Review Checklist in Bitbucket Cloud
Hello Atlassian Community, We are using Bitbucket Cloud and would like to set up a standard Pull Request (PR) review checklist for our development team. Our requirement is: * Every new PR should automatically have the standard checklist available. * Each checklist item should have an interactive checkbox. *…
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Title: Personal Atlassian account deactivated, but password reset still works
Hello everyone, On September 3, my personal Atlassian account associated with my Bitbucket Cloud username leogar07 was unexpectedly deactivated. When I try to sign in, Atlassian says that the account has been deactivated and that I should have received an email explaining whom to contact. However, I never received any…
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How can I migrate a legacy workspace to my new organization
I have an older Bitbucket workspace named hbsjaxxx-canary that was created back in 2023. I accidentally deleted a third-party App that was being used, so I needed to re-install that App. When I tried to do that, I was blocked with the following error, "You can only install for a team. You must be an admin for a team to…
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Want to configure ephemeral storage on pipeline kubernetes runner
Hello, we have set up a kubernetes runner autoscaler for bitbucket pipelines. Currently it's not possible to configure ephemeral-storage on that runners. Can we get this possibility please? I have already implemented it in the repository, but don't have the rights to push something to the repo and open a pull request.