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Repository size didn't shrink after rewriting history on the Free plan — what are my options?
Hi everyone, I'm looking for some guidance on a repository size issue. A few days ago we removed some large files that had been committed by mistake. We rewrote the history and force-pushed the cleaned branches on 2026-10-10/11. A fresh mirror clone is now much smaller, but the size shown in Bitbucket hasn't changed: -…
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I need a git gc --prune=now on my repository which starts with "car"
Thanks!
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Locked out of Bitbucket Account - 2FA recovery email looping and lost recovery codes
Hi Atlassian Community, I am currently locked out of my company Bitbucket/Atlassian account and unable to complete the 2FA login prompt. Here is my situation: Issue: I lost access to my 2FA authenticator app device and do not have my emergency recovery keys saved. Problem with Self-Recovery: When triggering the automated…
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No access to our workspace for me and my team
Hello guys, Me and my team are unable to access our workspace. It was working fine until day before yesterday. Any idea what might have gone wrong? Need help from bitbucket team to restore access. Thanks in advance!
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Locked out of Bitbucket – 2FA security key required, recovery email never arrives
Hello Atlassian Support Team, I'm unable to access my Bitbucket Cloud account associated with my Hotmail email address. Here's the situation: I've been using this Bitbucket account for years without login problems. Recently, my Chrome browser lost its saved sessions, requiring me to log in to all my accounts again. My…
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Bitbucket Pipeline Labels
Is anyone here actively using labels in dynamic pipelines to generate the entire pipeline? If so, how are you using them? I’m looking for ideas and real-world examples, since there’s very little documentation available both from the community and even from Bitbucket, despite them mentioning internal usage. For context,…
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Bitbucket git access unreliable via IPv6
I access a repo hosted on Bitbucket from different locations, behind different public ip addresses. This morning (2026-02-28, around 11:00 EST) I noticed that all machines on my home network (behind the same public IP) were hanging at ``` debug1: Connecting to bitbucket.org [2401:1d80:321c::bbc:1:df7c] port 22 ``` but not…
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Agentic Pipelines - Outdated Claude runtime prevents now Opus 5/5.5 and Sonnet 5 models
I'm trying to use Bitbucket Agentic Pipelines, but the current outdated runtime is preventing usage of Opus 5.5 We run a code review in Bitbucket Agentic Pipelines with provider: claude. The agent step can't use current Claude models. As far as we can tell the cause is the Claude Code version the installer bundles, not our…
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Email blocked
Hello, We are not receiving Bitbucket verification emails. Can you check if this is blocked on your end please. We've had this issue in the past and you've been able to unblock it for us. We suspect the Bitbucket account was created before the email was set up, resulting in a bounce and an auto-block of the email. Thanks
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Atlassian MCP server with Claude on multiple Bitbucket workspace
When I authorize the Atlassian MCP Server (client: Claude, callback https://claude.ai/api/mcp/auth_callback), the consent screen has two fields: Site (For Jira, Confluence and other tools): <my-site>.atlassian.net Bitbucket workspace: a dropdown that lists every workspace my account belongs to (workspace-a, workspace-b)…
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Can't enable Pipelines: "Account {54c6f884-c96c-4f13-a63f-aae6233c2e4d} does not exist"
Workspace: SputnikFive (UUID {54c6f884-c96c-4f13-a63f-aae6233c2e4d}, created 2018) Repository: SputnikFive/manmakegame I can't enable Pipelines on this repository. In Repository settings > Pipelines > Settings, the Enable Pipelines toggle switches on, then reverts after a refresh. Same result in Safari and Chrome. On the…
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Bitbucket OTP reset
Hello, Im an ADMIN in the bitbucket of our company, is there a way for me to reset the OTP of a user if the user is not receiving any OTP on his device
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Deprecation of Bitbucket Issues & Wiki / Data Export and Temporary Access （Bitbucket Issues/Wikiの廃止
Hi Bitbucket Team, Regarding the deprecation of Bitbucket native Issues and Wiki features for our workspace Is there any way to temporarily access or restore these features? How can we export or retrieve our existing Issues and Wiki data? Any guidance would be greatly appreciated. 対象ワークスペースのBitbucket…
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Repo size: remains the same after deleting large files
Hi! I deleted a good number of large files from a repo, but the size still remains the same. Would it possible to run garbage collection on it? It's the GameLit repo and it's 822.4 MB. Thanks, Alex
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Request to restore a recently deleted Bitbucket Cloud repository
Hello Atlassian team, I accidentally deleted a Bitbucket Cloud repository a few days ago. I am using the Free plan and would like to request restoration within the 7-day recovery window. Workspace: https://bitbucket.org/sityle61/workspace/overview/ Repository name: mAi, crawler Approximate deletion date: 07.10.2026 Could…
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Please help run garbage collection on sc-repo/catalog-vue
Please run garbage collection on sc-repo/catalog-vue. After we rewrote the history It reports 792.6 MB, but a git clone --mirror of its only ref (refs/heads/catalog-vue3) is 115 MB, and it has no pull requests. Automatic gc won't run below 75% of the limit, and our workspace is out of storage. My workspace is on the Free…
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Not working clone, push, pull
Hi, i use a VScode extension for versioning, but in a few days i can't push, pul or do anything. I've try also clone repository in other folder but reject login with invalid credential. i saw that login in third part must have a apikey, that i gnerate it and not working yet. try also force with the command git remote…
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4x runner
why 4x runners are not available it's only getting queued
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Request server-side garbage collection for Bitbucket Cloud Free workspace after history rewrite
Hello Atlassian Team, I am on a Bitbucket Cloud Free workspace and cannot open a support ticket. Workspace: danielaugustoca The workspace is currently showing approximately: 904.7 MB used / 1 GB limit I have already cleaned and rewritten the Git history of 37 repositories in the workspace. For each affected repository I:…
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Please run garbage collection on diwinet/topcigars and diwinet/freshcart after history rewrite
Hello, our Bitbucket Cloud workspace diwinet (Free plan) is approaching the 1 GB size limit. To reduce the size, we rewrote the history of two repositories with git filter-repo and removed large binary files: diwinet/topcigars: a fresh mirror clone was ~170 MB before and is ~29 MB after the rewrite diwinet/freshcart: a…
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Please run git garbage collection on wodomon/gamemag
Hello, Could you run garbage collection on the server for wodomon/gamemag? Bitbucket reports the repository at 850.9 MB. A fresh clone is about 70 MB. The workspace is on the Free plan and is already close to the 1 GB limit, so further pushes may be blocked. Please run: git reflog expire --expire=now --all git gc…
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Unable to access Bitbucket with free account.
I can log into Atlassian with no issues, but when I try to go to Bitbucket I receive the following error. I have tried incognito mode and different browsers. This is most certainly an account issue, as I have not accessed this account for quite some time.
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Server-side garbage collection after history rewrite
Please run server-side garbage collection for azatkama/burn-shift. We removed large files from the entire Git history and force-pushed the cleaned master branch on October 11, 2026. The cleaned Git history is approximately 279 MiB, but Bitbucket still reports the old storage usage. Please remove any stale server-side…
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Cannot access my account
Hello Atlassian Support Team, I can no longer access my account because the registered Yahoo email inbox has been permanently deleted, making it impossible for me to receive verification codes or password reset links. To prove my legitimate ownership of this account and the underlying data, I can provide the following…
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Bitbucket Free workspace read-only at storage limit: how can retained objects be checked?
A Bitbucket Cloud Free workspace I administer has become read-only after reaching the workspace storage limit. A small Git push is rejected with a message that the workspace is over the limit. One repository is substantially larger in Bitbucket’s repository-size listing than an estimate of the Git objects reachable from…