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Wiki Backup
I just realized that my Wiki is gone! Is there any way to get it back?
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Urgent: Bitbucket Free Workspace Missing – Unable to Access Workspace and Repositories
Dear Support Team, I have two Bitbucket accounts associated with my email address, nagireddyb@nextenti.ai. I have been using one free account and another paid account. Recently, when I tried to access my free Bitbucket account, I encountered an issue. My entire free workspace is no longer visible, including the workspace I…
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Bitbucket Linux Docker Runner — Cache upload fails with S3 ReadTimeoutException
Hello Atlassian Community, We are experiencing a persistent cache-upload failure with Bitbucket Pipelines running on our self-hosted Linux Docker runner. Environment Runner version: 6.1.2 Repository: mirocksdevops/hostinghome-ci-cache-benchmark Affected pipeline: #3 Cache archive: approximately 226.8 MiB Compression…
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I cannot access the repository with my account.
Dear sir, I have two account, and these mail adress are [REDACTED] and [REDACTED] I had been using Bitbucket for free because I was academically inclined. When I tried to access it again after about a month, the Bitbucket repository name was still there, but I could no longer access the actual repository. Also, when trying…
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Requesting Garbage Collection
Hi there, could you please run garbage collection for my repo with UUID 7de05a22-ce06-435e-859b-18596aa99693? Last month I accidentally pushed a large file into the repo, I then rewrote my commit history to remove that file and force pushed but I haven't gotten the free space back yet. Might have to trouble you guys again…
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Access old workspace repositories
This is about the changes to Free Bitbucket workspaces earlier in 2026. I have a number old repositories that are not exposed on the web interface anymore. I can still clone, pull and push against them. I assume that's because I still have local copies The URLs for these are git@bitbucket.org:lmichelbacher/<repo_name>.git.…
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Free workspace push blocked after deleting old branch and tags
We deleted an old branch and two release tags after verifying a backup. A fresh clone is about 62 MB, but Bitbucket still reports 1,014.9 MB for the repository and rejects pushes because the Free workspace is over the 1 GB limit. Can you check what is retaining the old Git data, run server-side garbage collection if…
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Request manual garbage collection – workspace mayrrhh-dev, repo main-dashboard
Our workspace "mayrrhh-dev" is in read-only mode (over the 1 GB limit). On 2026-11-06 we rewrote the history of the repository "main-dashboard" with git filter-repo and force-pushed all 55 branches and 13 tags; we also deleted 285 merged branches. A fresh clone is now ~274 MB, but the repository still shows 805.2 MB, which…
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Requesting Garbase Collection
Hi, I have cleaned up large files from the repository history. Could you please run garbage collection to decrease the repository size? Repository: 080ea99f-3ed7-4772-9f85-0771904d359a Thank you!
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I can't clone a repository from Bitbucket
I have the repository access in Bitbucket and when I try to clone it with Sourcetree, this message shows up: Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote https://diegogarcia16@bitbucket.org/Lynx_Process/lynx-rtp-projeto.git Output: Erro: remote: You may not have access to…
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Is there a way to restore repos?
I logged in after a few months, and now my repos have been removed. Context: I had canceled a subscription in August, assuming that the free tier will apply. But it did not. How to get the repos back?
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Request to run GC on repo
My repo size is showing as 801 MB but actually it is much less. Can you please run GC on my repo?
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git@ssh.bitbucket.org: Permission denied (publickey). after making changes for url change
I have two systems that I use for committing my code to my tch-az/cbp-2.0 repository. My laptop and a remote development server. I made the exact same changes on my laptop that I made with the remote server. "git remote set-url origin git@ssh.bitbucket.org:tch-az/cbp-2.0.git" However, on my remote server I am getting a…
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We couldn’t log you in
Hi, same "We couldn’t log you in" error while trying to access bitbucket. Likely same dormant account issue. Can you please help? Thank you.
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Bitbucket not recognising git credentials manager 3.0.2
Smells like a bug to me, but apparently I can't report one because I'm on free tier. Been getting this warning lately: remote: You are using Git Credential Manager (GCM) to authenticate Git over HTTPs. remote: The version you are using will be blocked by Bitbucket Cloud on November 30, 2026. remote: Please upgrade to a…
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Urgent: Bitbucket Cloud downgraded to Free due to payment issue — unable to contact support
Our Bitbucket Cloud subscription was downgraded to the Free plan due to a payment issue. As a result, our team's development work has been blocked. We are trying to resolve the payment issue and restore our paid subscription, but we are unable to raise a support ticket because the Free plan does not provide access to the…
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Recovering Bitbucket Workspace - Requires administration despite being self administrated?
Hi! My Bitbucket workspace is listed as deactivated, but reactivation asks me to contact the workspace admin. I believe I originally administered it. Could Atlassian verify its status and help identify or restore the correct admin access? Workspace: https://bitbucket.org/workspaces/lbyg. My timezone is Australia/Sydney.…
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PRs silently re-hook to recreated target branches via CLI, causing history contamination
Bitbucket's Pull Request engine tracks destination branches strictly by their string name (refs/heads/branch-name) rather than their commit lineage. If a target branch is deleted via the Git CLI and recreated from a completely different base commit, Bitbucket silently re-attaches any previously open PRs to the new branch.…
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Old repo not available
Hi, I am trying to get to my old repo (git) that I can no longer reach. I see 2 handles under my account (anankeca and anankeinc). I don't know how I can switch between them since they were both attached to my email address. How can I reach the repos under anankeinc? Thank you
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Trigger Garbage Collect on repository to bring workspace under 1GB
Hello Bitbucket Cloud Support, Please could you trigger a gc on my repository (name beginning with va, in workspace beginning ste)? The repository is 132 MB locally, but 694 MB on Bitbucket, pushing me just over the 1 GB workspace limit. I've followed the instructions to force a gc on Bitbucket by resetting to the previous…
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Where did everything go?
My entire workspace has gone. My plan shifted from a Standard to Free but now everything seems to be missing. Help!
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Bitbucket says We couldn’t log you in
Bitbucket says We couldn’t log you in. I can login to atlassian id, community, but logging in to bitbucket.org displays this error. Tried different browsers
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New Rovo Code Reviews
Can I try this out before committing to signing up? Already a BB Cloud company, but no Rovo account or credits unless its somehow included. Thanks!
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Urgent help required - I'm not able to see my workspace and repo
I'm not able to see my workspace and repo, it was converted from a paid plan to free plan. I used the repo 2 weeks ago, but today I'm able to see my workspace and any of the repos. , Help on an urgent basis.
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Request to run GC on repo
My repo size is showing as 730 MB but remote side it is 294MB. Can you please run GC on my repo?