Can't log in

[Deleted user]

Dear, ATLASSIAN

Hi, I tried to reset password, but i couldn't get any e-mail.

I requested company admin to check regarding your's email adress.

But they said there's no issue reagarding that.

How can i handle the issue??

[Caroline R]

Hi, @[deleted], welcome to the community! 

I checked your email and confirmed it was not blocked. So I sent a new password reset to the email you used to create this question. Analizing our logs, I can see the email was sent, could you please confirm if you received this email? 

Have you used the following link to reset your password? 

• https://bitbucket.org/account/password/reset

Looking forward to hearing from you. 

Kind regards,
Caroline

[Carlos Garcia Navarro]

Hi @[deleted] ,

I'm not sure if your issue is related but these other posts may be helpful:

https://community.atlassian.com/t5/Bitbucket-questions/I-can-t-login-to-my-account/qaq-p/1849601

https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-Password-reset-email/qaq-p/849798

If the issue persists I recommend creating a support ticket:

https://support.atlassian.com/contact/#/