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I can't login to my account


Hello everyone. I have 2 accounts in Atlassian. My personal one which only is used to access Bitbucket and Trello, and my professional one used to access Jira and Confluence. I may have used my professional one to access Bitbucket, but I don't recall ever actually using it to create a repo or anything.

For some reasone, I can't login with my personal account to access Bitbucket anymore and I get stuck at this screen:

<image removed due to privacy reasons>

I don't know what to do. If I click to "Link your accounts" nothing happens.

1 answer

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2 votes
Answer accepted
Caroline R
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 01, 2021

Hi, @Guilherme Fernandes

Thank you for reaching out to Atlassian Community!

Checking the Bitbucket account specified in the screenshot, I was able to see that this account is linked to a workspace that has been converted from a team account. Bitbucket removed the ability to log in using a team account, so that's the reason you are not being able to log in/link this. 

In order to allow you to reaccess this account, we can disassociate the email from this workspace. After that, you will be able to create a new account using this address, as a personal account.

After creating your account, I can give you admin access to this workspace again. 

In case you want to proceed with the disassociation of your email from this workspace, please add your approval here. 

Please don't hesitate to ask for any further information if needed. 

Kind regards,

Like Henri99 likes this
Caroline R
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 02, 2021

Hi, Guilherme! 

Thanks for the confirmation. We have disassociated that email from the workspace. Now you should be able to create a Bitbucket account using this address. 

After that, please add a comment here so I can add you back to that workspace. 

Kind regards,

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