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Add mentioned users to Custom Field User Picker without overriding existing Users

Christian Piermayr
Contributor
September 10, 2025

Hi guys!

We set the issue-level security to Assignee and Contributor(s) because there are sensitive projects where only a selected few should see all issues. For ease of use, I wanted to implement an automation that adds people as contributors once they are mentioned in a comment or the description.

I was able to use the suggestion from Solved: Finding Mentioning a User in Comment ... and Custom Field User Picker (multiple users) check but when multiple users are mentioned in the same comment, only one of them gets added, and the existing contributors are overwritten (which is problemativ because they lose view and edit rights for the issue).

Do you guys have any suggestions on how to adjust the automation rule so that all mentioned users in a comment (and ideally also in the description) get added, while the previously set contributors remain untouched?

Thanks for your help!

Contributor Automation.png

1 answer

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Bill Sheboy
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September 10, 2025

Hi @Christian Piermayr 

Did you try my suggestion from the other post to add all of the Contributors at one time?

https://community.atlassian.com/forums/Automation-questions/Re-Re-Finding-Mentioning-a-User-in-Comment-and-Cust/qaq-p/3107805/comment-id/15214#M15214

 

Kind regards,
Bill

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