Restore System is not working in JIRA Cloud

[Gokul Pradheep]

In JIRA Cloud, when we try to import JIRA Server Backup using "Restore system" option, its throwing an error as attached below.

I tried with multiple fresh backup from JIRA Server but it's not working. Below is the file hierarchy of backup file

File name: Jira-v7-cloud-migration-backup.zip
->activeobjects.xml   (in root folder)
->entities.xml   (in root folder)

PS: The same import method with same backup file was working well till day before yesterday (ET). But since yesterday, am facing these issue.

[Sri Kumar]

Hi @Gokul Pradheep 

Good day. We suspect that there is an issue on our end. We are working with our Dev to fix the same. We will keep you posted on the udpates. 

-Sri

[Gokul Pradheep]

@Sri Kumar- Thanks for the response. Can we expect any ETA for this?

[Sri Kumar]

Hi @Gokul Pradheep ,

Please be informed that our Devs confirmed that the issue is resolved. Can you please re-try the migration and see if it helps?

-Sri

[Gokul Pradheep]

@Sri Kumar- Thanks for taking action. Server backup import is working and migration also started successfully.  So far no issues.


Just out of curious - May we know why the issue occurred?

[Sri Kumar]

Hi @Gokul Pradheep  

There was an issue with Zipper Service on Cloud, which caused this issue. Our Dev will investigate the RCA.


-Sri