How did you handle user adoption after moving to Atlassian Cloud?

[Mirek]

Technical migration is one thing, but user adoption is often the real challenge.

How did your teams react after the move to Cloud?

Did you run structured training, or rely on gradual adaptation?

[Prachi]

Hi Mirek,
We did migration almost 9 months ago and the journey so far has been very exciting, but that does not mean smooth sailing. Overall, there was a lot of excitement from most of the users and they were looking forward to it. But there were some users who do did not like the new interface, white space on screen, and so on. We had to run some training to familiarise the users with the changes and how does it impact them. Introduction to the new features on cloud is also very important.
For some of the features such as whiteboards and databases, we are relying on the gradual trails and adoption.
So, to answer your questions, you would need both of them. A structural training for familiarising the users with changes on the cloud and then rely on gradual adoption for newer features.

[Tyler Applebaum]

> Technical migration is one thing, but user adoption is often the real challenge.

100% correct!

Some users respond to structured training.

Finding a use case for each team and providing a brief demo is a more compelling way to engage leadership. If you can demonstrate hours saved, or some other metric that a team can achieve that aligns to their goals, then you have a higher likelihood of adoption.

[Trish Cescolini]

Great question, @Mirek .  As a member of the Atlassian Onboarding Success Management team, we cover a lot of these issues in our recurring  Building your Change Management Blueprint webinar series.  The more time spent preparing users for what to expect and giving them the opportunity to "kick the tires" for themselves prior to go-live, certainly helps users adapt and ADOPT the upgrade to cloud.  There are significant changes, and some users will always be unhappy about some feature of the new UI, but preparation and giving your user community the change to be heard is key.  And, as you suggested, there are multiple ways to help your users prepare for the cloud experience.  Offer your user community content through on-demand courses, Atlassian free public webinars, Atlassian YouTube channel videos, support documentation, and Community articles.  And if you're planning an upcoming Jira cloud migration, be sure to check out the Jira Custom Onboarding feature.  And, if you haven't already, be sure to check out the amazing adoption guides on the Atlassian Adoption Hub.  We cover all of this and more in our Change Management Blueprint webinar.  

[Trish Cescolini]

Specific to post-migration activities, this is where your Champions should shine.  Atlassian will roll out changes to your cloud platform on a regular basis and you need a mechanism to test, communicate, and rollout these changes to your users on an ongoing basis.  Be sure to leverage your Champions, not just your product Admins.  There are guides specific for Champions on the Adoption Hub, including product adoption guides for both new users and users who have migrated to cloud.