Hi Atlassian Community!
We’re excited to announce custom onboarding for Jira Cloud. Welcome new site users with a tailored experience and set them up for success from day one. Available in Jira Premium and Enterprise Plans.
As a Jira site admin, you can now create tailored onboarding experiences to reflect your company’s unique ways of working with best practices and important resources. Custom onboarding provides:
Personalized welcome experience: Greet new users with a custom message, useful links, your company’s branding, and a cover image or embedded video that introduces them to their team’s way of working.
Role-specific guidance: Create onboarding experiences for 14 different roles, including Marketing, Software Development, Design, Product Management, and more, so everyone sees information relevant to their job.
Embedded resources: Add links to your organization’s internal documentation to help people find what they need to work effectively in Jira.
Actionable insights: Track engagement with your onboarding experiences using built-in analytics, so you can see what’s working and continuously improve your approach.
Custom onboarding is at the site level, so focus on information that would help all user who select a role such as marketing or software development.
Use to provide best practices how the company plans and tracks work
Welcome new users from DC to Cloud
And many more:
As a Jira site admin, go to Settings > Jira Apps (formerly Products). Select Custom onboarding
What do my users see if I don’t create a custom onboarding?
Then there's no change to the current first run experience.
Can I change the roles users select from?
This releases uses the 14 role categories the new users already select from during the first run experience today.
Does this impact my how users get access to Jira?
No. Custom onboarding is an informational experience when a user first logs into the Jira site. There is no change in how they are given access to the site.
Why don't I see custom onboarding yet in my admin settings?
Check your release tracks. Custom onboarding will be available to all Continuous release customers by Oct 3rd 2025. Bundled release users will get access a month later in November.
We want to hear from you! Use the feedback button in custom onboarding to share your suggestions, feedback and use cases to the product team directly.
Dominic Williamson
Principal Product Manager, Jira Software
Atlassian
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