Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

📣 NEW Custom Onboarding in Jira: Welcome Your Users, Your Way!

Hi Atlassian Community!

We’re excited to announce custom onboarding for Jira Cloud. Welcome new site users with a tailored experience and set them up for success from day one. Available in Jira Premium and Enterprise Plans.

Custom Onboarding Overview.gif

What is custom onboarding?

As a Jira site admin, you can now create tailored onboarding experiences to reflect your company’s unique ways of working with best practices and important resources. Custom onboarding provides:

  • Personalized welcome experience: Greet new users with a custom message, useful links, your company’s branding, and a cover image or embedded video that introduces them to their team’s way of working.

  • Role-specific guidance: Create onboarding experiences for 14 different roles, including Marketing, Software Development, Design, Product Management, and more, so everyone sees information relevant to their job.

  • Embedded resources: Add links to your organization’s internal documentation to help people find what they need to work effectively in Jira.

  • Actionable insights: Track engagement with your onboarding experiences using built-in analytics, so you can see what’s working and continuously improve your approach.

Screenshot 2025-10-03 at 9.50.24 am.png

Use case examples:

Custom onboarding is at the site level, so focus on information that would help all user who select a role such as marketing or software development.

Use to provide best practices how the company plans and tracks work

Screenshot 2025-10-03 at 7.47.02 am.png

Welcome new users from DC to Cloud Screenshot 2025-10-03 at 9.27.11 am.png

And many more:

  • Where to find the internal knowledge base
  • How to get help from company support portal
  • How to request permission or a new Jira Space
  • Work hierarchy for the site or custom work items new user need to know.

How do I get started?

As a Jira site admin, go to Settings > Jira Apps (formerly Products). Select Custom onboarding

 


FAQ

What do my users see if I don’t create a custom onboarding?

Then there's no change to the current first run experience.

Can I change the roles users select from?

This releases uses the 14 role categories the new users already select from during the first run experience today.

Does this impact my how users get access to Jira?

No. Custom onboarding is an informational experience when a user first logs into the Jira site. There is no change in how they are given access to the site.

Why don't I see custom onboarding yet in my admin settings?

Check your release tracks. Custom onboarding will be available to all Continuous release customers by Oct 3rd 2025. Bundled release users will get access a month later in November.


🔈Got feedback?

We want to hear from you! Use the feedback button in custom onboarding to share your suggestions, feedback and use cases to the product team directly.

Screenshot 2025-10-03 at 9.06.13 am.png

 

4 comments

Yash Smith October 3, 2025

Jira’s NEW Custom Onboarding feature personalizes user experiences—streamline setup, boost productivity, and easily hire web developers!

Yatish Madhav
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 3, 2025

Thanks @Dominic Williamson - i am sure this will be really useful! 

Now to think of the best way to approach this, provided we have differant teams in differant regions, yet all cross functional too :D 

Thanks
Yatish

Dave Meredith
Contributor
October 3, 2025

OK so it's a customizable welcome pop-up... Still helpful and exciting.

I was hoping for something a bit more interactive. I remember there being an app by Atlassian called 'Training for Jira' allowing custom course content for training your users on your bespoke setup of Jira and how to use it... Where did that go?

Could we have the access to create custom Quickstart guides that you use to guide new users through using the product?


Screenshot 2025-10-03 at 16.56.13.png

To be able to truly guide our users through how WE use Jira at our company including highlighting crucial custom fields / processes would a real value add and reduce the need for additional training.

Daniel Mudd _US - ADVS_
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 3, 2025

Woohoo. This is going to be GREAT!

Comment

Log in or Sign up to comment
TAGS
AUG Leaders

Atlassian Community Events