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managed account email

KrisUz
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 30, 2026

i cant remember my managed account admin email. how do i get/retrieve the email.

i can access my account with Users but cant remember admin email

please can you  help?

2 answers

0 votes
Anastasiia Dimnych
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 4, 2026

Hi @KrisUz,

I’m sorry to hear you’re having trouble retrieving your administrator email address. Because account access involves verifying your identity and handling sensitive information (like your email or security settings), we cannot troubleshoot this in a public forum. To keep your account secure, we need to move this to a private conversation with our Support team.

Please take these steps to get help:

  • Visit our Support portal.

  • If you can't log in to the portal, select "Unable to log in" from the options provided.

  • Provide the email address associated with the account you're trying to access.

  • How can we help you?* -> Your Account
  • Choose a topic -> Update account details
  • Skip the field Provide the related URL, SEN, EN or invoice number
  • Describe your request and Submit a request

Our support teams will work with you 1:1 to verify your ownership of the account and retrieve your access if possible.

Best,

Anastasiia 

 

0 votes
Kai Krause
Community Champion
May 2, 2026

Hi and Weclome, 

ihve send this to atlassian. They will responed within 2 business days. 

Br
Kai 

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