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Unable to use the previously used ID for Atlassian Support

Bomin Kim
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August 27, 2025

 

Hello.

 

I can’t use the ID I used before. ID "ipi@ubiquoss.com" for Atlassian Support 

When I try to log in with that ID, a popup message tells me to check the code for security. But I didn’t receive any code in that email.

How can I continue using that ID? Could you please explain why I haven’t received the code email?

Just to clarify, it wasn’t filtered as spam, and no email reached the mail server.

 

Thank you.

1 answer

0 votes
Tansu Akdeniz
Community Champion
August 28, 2025

Hi @Bomin Kim 

Welcome to the community!

The Atlassian support team has been notified and they will reach out to you.

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