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Unable to update email address of managed account

suthawan jirandorn
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April 2, 2026

I was trying to update email address for my team (I'm an admin), but when I did that it shows error "Someone is already using this email. Try another.".
Screenshot 2026-04-03 at 10.29.15 AM.png

 

However, when I followed the instruction and try to locate that email address, I couldn't find it anywhere.

Screenshot 2026-04-03 at 10.36.55 AM.png

How can I resolve this? I'm stuck now.

2 answers

1 accepted

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4 votes
Answer accepted
Arkadiusz Wroblewski
Community Champion
April 2, 2026

Hello @suthawan jirandorn 

That error usually means the new email is already in use by another Atlassian account, even if you cannot currently find it in your Managed accounts list. Atlassian only allows one Atlassian account per email address.

This behavior is specifically described in official KB Article for this:

https://support.atlassian.com/atlassian-cloud/kb/how-to-overcome-email-is-already-taken-error-when-trying-to-change-email-address-of-an-atlassian-access-managed-account/ 

Note that Apply when Account are managed. By Basic only 1 E-Mail Adress can be tied to Account. That's what generating this problem.

0 votes
Faisal Khan
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April 2, 2026

great answer

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