Unable to delete organization

[Abraham Mendoza]

Recently I created an atlassian account with a free tier subscription.

I've trying to delete the organization by following all steps but when it comes to disable apps subscriptions something like "Managed by Atlassian for you" so I'm not able to proceed with deletion.

What could I do to fix this?

[Arkadiusz Wroblewski]

@Abraham Mendoza 

Yep  that “Managed by Atlassian for you” banner usually means you’re not doing anything wrong… it’s telling you: you can’t remove that subscription yourself, so the org deletion flow gets blocked.

Common reasons I’ve seen for this:

• An Atlassian-managed org app is attached (the big one lately is Rovo it can be free, but admins can’t remove it, and it blocks org deletion until Atlassian clears it). 
• A subscription/trial is still considered “active” or in a deactivation window. Atlassian notes you may need to cancel everything and then wait for deactivation to complete before deletion is allowed. 
• You’re on a partner-managed / different billing experience, and some subscriptions aren’t editable in the same place (so they show as managed). 

What I’d do (practical steps):

In admin.atlassian.com → Billing, make sure every product/site subscription is canceled. 

If the only thing left shows “Managed by Atlassian for you”, don’t fight it, open a Support ticket and ask them to remove the Atlassian-managed subscription/app so you can delete the organization. That’s the normal fix for this scenario. 

[Trudy Claspill]

Hello @Abraham Mendoza 

Welcome to the Atlassian community.

Can you tell us the exact message and for which app(s) specifically that is appearing?

It is challenging to offer you relevant advice without that information.