Unable to delete organization after following all required steps

[tiago.santos]

Hello, everyone, 

I need help with deleting an Atlassian organization

• I am the Organization admin.

• My organization is on the original billing experience.

• All apps included in my active subscriptions were canceled and deactivated at the end of January (well over 15 days ago).

• There are no domains (verified or unverified) listed under Directory > Domains.

• When I attempt to delete the organization, I am still prompted to remove all apps, even though none remain.

• There are no discovered or connected apps linked to the organization.

• I have reviewed Atlassian’s documentation and followed all steps for deleting an organization, including removing all domains and apps

For reference, this organization is a Free "rogue" organziation created by an old user in our company and this is blocking a successful user deactivation. 

[Kris Klima _K15t_]

Hello @tiago_santos 

Accidental Organization Creation is rather common occurence (happened twice in the Organization I was the admin of :) )

It takes a while for the org to disappear after deactivation as this is tied to your billing cycle.

https://support.atlassian.com/organization-administration/docs/delete-your-organization/

Having said that, as this causing other issues, I would contact Atlassian Support https://support.atlassian.com/contact/#/

After you go thru the details and AI answers to create a ticket, scroll all the way down - you should see the option to chat with a live agent.

[tiago.santos]

Unfortunately I wasn't able to do so as the org is a free organization.

I was forwarded to the community (here).

Thanks for the feedback. I'll keep an eye on this from time to time, but at least I was able to suspend user (and other similar cases) access to our "PROD" apps.