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Unable to delete my Atlassian account as last billing admin on Free plan with no active subscriptio

DELETE ME
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February 23, 2026

Hello,
I am trying to delete my Atlassian account but keep getting an error saying I can't delete it because I am the last billing admin of a transaction account with active entitlements. However, I am on a Free plan and have no active subscriptions or paid plans. I mistakenly created this account while trying to use Loom.
I have tried all self-service options and support routes, but none have resolved this issue. I feel stuck and unable to delete my account.
Can someone from Atlassian please help me manually remove the billing admin lock or guide me on how to proceed?
Thank youfree plan subscription.pngUnable to delete account.png

2 answers

0 votes
Marc -Devoteam-
Community Champion
February 24, 2026

Hi @DELETE ME 

Please raise a Billing issue via Atlassian Support

0 votes
DELETE ME
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 23, 2026

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