Unable to access Atlassian account due to lost 2FA authentication – Need to disable 2FA

[Jaimin Shah]

We have an Atlassian account (@Yash) used for Bitbucket and other Atlassian services.

Two-Factor Authentication (2FA) was enabled on this account. However, we are currently unable to log in because:

• The authenticator app is no longer accessible.

• We do not have the 24-character recovery key.

• Backup recovery codes are not available.

• There is no alternative authentication method configured.

As a result, we are completely locked out of the account.

We would like assistance with:

• Disabling 2FA for this account, or

• Resetting the 2FA so we can regain access.

We are ready to provide any required verification details to confirm account ownership.

Please guide us on how to proceed.

[Marc -Devoteam-]

Hi @Jaimin Shah 

Welcome to the community.

See this KB; manage-two-step-verification-for-your-atlassian-account 

Or raise an issue via Atlassian Support