The Contact Support Form doesn't recognize my organization site URL

[Ronen Moshel]

I cannot submit a question to Atlassian Support because the Contact Form doesn't recognize my organization's URL. What can I do? Is there a support email address I can use?

[Kris Klima _K15t_ · Accepted solution]

HI @Ronen Moshel 

You can try an alternative (no login contact option)

Login troubles? (No‑login path)

If you can’t access your account to open a ticket, use this no‑login path:

1. Visit our support page: https://www.atlassian.com/company/contact

2. Select “Pricing, billing and licensing.”

3. Continue without logging in.

4. Enter your email.

5. In “How can we help you,” select “Other.”

6. Skip the URL fields if they don’t apply.

7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

[Marc -Devoteam-]

Hi @Ronen Moshel 

There is no email address usage.

Are you running on an on-premise solution, Jira Data Center?

You should not provide a url as this will not be know.