Request to revert Jira project to Free plan after Standard trial expiration

[신유승]

Hello Atlassian Support Team,

Hello,

We recently used the Jira Software Standard plan trial, but the trial period has now expired.

Our team currently has 7 users, and based on our usage, the Free plan (up to 10 users) is sufficient for us.
However, we are unsure how to properly revert the project back to the Free plan, as there does not appear to be a direct downgrade option in the billing settings.

Could you please advise on the correct steps to:

• End the Standard plan trial (if not already ended)

• Revert the Jira project back to the Free plan

• Ensure that no billing will occur going forward

If additional actions are required (e.g., removing payment details), please let us know.

Thank you for your support.

Best regards,
신유승

[Marc -Devoteam-]

Hi @신유승 

The steps are outlined here; https://community.atlassian.com/forums/Jira-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188 

They might seem outdated and you need to use pres the "manage" option and in the new window select the change plan button.