Request to recover Atlassian account

[Alexander Matvienko]

I no longer have access to the email associated with my Atlassian/Bitbucket account, so I cannot log in or request a recovery link.

I couldn't find any other available way to contact support because all recovery options require access to the old email.

Please contact me at to help me regain access to my account

Thank you for your assistance.

Best regards,

Alexander

[Jack Brickey · Accepted solution]

hi @Alexander Matvienko , I flagged this request for assistance. It may take a few days for someone to respond.

[Alexander Matvienko]

Thanks. I'll wait

[Rishabh]

Hi Alexander,

Thanks for contacting Atlassian Support.

I’m sorry to hear that you’re having trouble accessing your account due to not having access to your email. I understand how frustrating this can be, especially when you’re blocked from your work.

Access to the email mailbox is required because all recovery emails are sent there. I’d recommend checking with your IT administrator to see if they can set up a temporary mailbox for your account so you can regain access. Alternatively, you can try verifying the domain and claiming the affected account in any Atlassian organization where you are an admin, and then update the account’s email address. Once the email is updated, you’ll be able to access your content using the new email.

From Atlassian’s side, we’re not able to make changes to a user’s account directly, which I know may not be ideal, but we’re constrained by our security and privacy policies.

Please let me know if you run into any issues with these steps or have any other questions—I’m here to help as much as I can.

Regards,
Rishabh

[Alexander Matvienko]

@Jack Brickey Any Updates?

[Jack Brickey]

Hi @Alexander Matvienko , I will not receive any updates here based on how support works in this regard. However, I will try to nudge my contacts. Hopefully someone will be with you soon though holidays may delay further.🤞🏼