Problem with two-factor authentication – Unable to access account

[Patrick Geiger]

I no longer have access to my 2FA app or phone number and can't log in. I don't have any backup codes.

Can you tell me what the account recovery process is in this case, or which support team I should contact directly?

[Marc -Devoteam-]

HI @Patrick Geiger 

Contact the administrators of your Atlassian Cloud instance, if your account is managed.

If not, see manage-two-step-verification-for-your-atlassian-account 

[Arkadiusz Wroblewski]

Hello @Patrick Geiger 

If your account is managed by your company/organization, you need to contact your organization admin and ask them to reset your two-step verification. Atlassian only allows that reset for managed accounts from the admin side. 

If your account is not managed, use the recovery flow on the login page: Can’t use your phone? and then Can’t find your recovery key?. That is the supported self-service path for this case.

Have a great start Week 🤠