Please let me delete my account

[Poussière de Roche]

When I go to https://id.atlassian.com/manage-profile/account-preferences and click on "Delete account", I am told that I cannot delete my account because I have active subscriptions or I am an admin:

You can't delete your account

Your account can't be deleted because:

• This account is related to active accounts that are set to AUTO-RENEW.
• This account is the primary billing contact for one or more products.
• This account is a technical contact for one or more products.
• To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.
• Read our support documentation for more help and instructions: https://confluence.atlassian.com/x/pTgoPQ

When I follow the instruction and go to my.atlassian.com, the only subscription I see is a Bitbucket account for which there is no address or payment information stored.

When I click on "Manage subscriptions", I am sent to https://bitbucket.org/account/settings/. There is a "Delete account" link, but it brings me back to the initial page where trying to delete my account doesn't work.

I also talked with your chatbot, but it wasn't able to help. I found many posts in this forums with people also unable to delete their account after following the instructions.

I wrote this to illustrate how deleting an Atlassian account is made artificially complicated or impossible. I spent a few hours trying and did not accomplish anything. This is unreasonable.

With this being said, I request that Atlassian deletes all my personal information from their systems. If this is not done in a timely manner, I will report you to the CAI and fines will be charged under Law 25 in Quebec (where I am accessing your services from).

More information on Law 25: https://www.cai.gouv.qc.ca/protection-renseignements-personnels/citoyens-protection-renseignements-personnels

[Samuil Enchev]

Hi @Poussière de Roche

Thank you for reaching out.

I have successfully created a support ticket for you regarding your account deletion request and the difficulties you've encountered with active subscriptions and administrative contacts.

Ticket Reference: BBS-249187

Please keep an eye on your inbox for an email from our support team, as they will be reaching out to you there to provide further assistance and updates on the deletion of your personal information.

We understand the frustration this has caused and appreciate your patience while we resolve this for you.

Best,
Samuil

[Kris Klima _K15t_]

Hi @Poussière de Roche 

This is public forum and we don't have access to your organization or account.

This page https://support.atlassian.com/organization-administration/docs/delete-your-organization/#Before-you-can-delete-an-organization has a section on 'Before you can delete an organization' that links to individual support articles for specific actions.

However, as you seem to be locked in an infinite loop, I'm going to request Atlassian's assistance.