New phone & no recovery key

[Randy]

Hello, 

I got a new phone that's not set up for 2fa, and I also lost my recovery key. How can I authenticate my account?

[Ollie Guan]

Hi @Randy ,

Your emergency recovery key doesn't work or you've lost it

You’ll need to recover access to your account if you don’t have your emergency recovery key or it doesn’t work. If your account is managed by an organization, speak to your organization admin. If your account isn’t managed by an organization, you can recover access to your account by yourself.

To recover access to your account by yourself:

1. On the recovery code screen, select Can't find your recovery key?

2. Select Send recovery email. We’ll send you an email with more information with the subject

https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/

[Randy]

Hi Ollie,

I'm not getting the option to send a recovery email. Is there another way?