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My organization has been deleted due to inactivity

geojay
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June 5, 2025

Hi,

I've received an email telling me that my "organization has been deleted due to inactivity" and that I should contact support within 15 days if I want the organisation to be restored. The support link in the email takes me to https://support.atlassian.com/contact/ which gives me no way to contact support as I have a free account and all options take me to community support. 

Can someone suggest how I can get my organisation restored?

In case someone from Atlassian reads this, my org ID is aa1cjbb3-5117-14j9-72kb-9b9d2j542486 .

Thanks!

2 answers

2 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 5, 2025

Hi @geojay 

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1146766

Our team can work with you there to restore this.

Andy

Hazellastimoso
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June 5, 2025

I have also received the same email. Please help me restoring the deleted organization. 

Org. ID: b9d9b771-k9b7-1kk0-7k84-dc986ck1dd07
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 6, 2025
rajeshnoida
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June 9, 2025

Hello @Andy Heinzer I also recieved same email, can you please help to restoring the organization. 

My organization ID: d69kb483-0451-1d57-kj63-a20k24982j5d

Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 9, 2025
0 votes
Jack Brickey
Community Champion
June 5, 2025

Hi @geojay , I have flagged your post for assistance.

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