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My instance is not accessible

AmartyarSingh
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March 2, 2024

My instance is not accessible, Could you please enable this functionality?

1 answer

0 votes
Ste Wright
Community Champion
March 2, 2024

Hi @AmartyarSingh 

I've removed your site's name for privacy reasons.

Can I confirm what the issue is here? Have you forgotten your password, or has your site been deactivated?

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If it has been deactivated, you might be able to reactivate it depending on the timeframe.

You could try reactivating the product from https://admin.atlassian.com/ - see these instructions

Alternatively, you could try contacting Atlassian:

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Note that if the site is inactive or cancelled, the site data might have been deleted (depending on how long it has been). For data retention information, see this help page

Ste

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