Missing email with access code

[Nozze _ Delizie]

Hi
I have problem with my company account Nozze & Delizie.This is my personal account just to ask a question since I cannot login my other account.

When I try to login it is asking me to enter OTP from email but email never arrives in my mailbox.
And when I try to recover my account also not getting any emails from Atlassian side.
I need help on the matter.

I’ve checked and I can’t find the message also in my inbox or spam folder.

My professional email is valentina@nozzeedelizie.it

Could you please help me? 

Thank you in advance. 

[Andrea Tagliabue]

hi  @Nozze _ Delizie 

welcome to community!

You mentioned that the OTP emails and account recovery emails are not arriving in your inbox or spam folder.

Here are a few steps you can try:

1. Verify the email address: Ensure that valentina@nozzeedelizie.it is correctly associated with your Atlassian account.
2. Check email filters or rules: Make sure nothing is blocking emails from Atlassian (@atlassian.com).
3. Whitelist Atlassian emails: Add no-reply@atlassian.com to your safe sender list.
4. Try a different device or network: Occasionally corporate firewalls may block automated emails.

If the issue persists, the best way to resolve this is to contact Atlassian Support directly, so they can verify your account and ensure OTP/recovery emails are sent correctly:
https://support.atlassian.com/contact

I hope this helps, and please let us know if you need further assistance.