The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Managed Atlassian account from old job preventing access to Trello

Sheilagh Morlan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 11, 2022

I have an old Atlassian account that was managed by a former employer and it's preventing me from accessing Trello at my current job.

I tried creating another account with my current work email but when I try to log in with the second account I get trapped in an endless login loop.  I can reset the password, and have done several times, but I am unable to login to the second account.

Is there a way that I can remove all the accounts without having to go back to my old employer and start over?

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
jt_lehman
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 3, 2025

Problem

I have the same problem.  Had Jira with previous employer.  New employer invites me using new email address.  Get email with code.  Code fails, gives "Unexpected error."  At some point in login, my old credentials pop up.  

Ask

Tell me how to create a new account despite the existence of an old account.  I don't want any relation to the old account.  Just want to use Atlassian after I left a job.  Please advise.

How am I identified between accounts?  Is this a cookie problem?

TAGS
AUG Leaders

Atlassian Community Events