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Managed Atlassian account from old job preventing access to Trello

Sheilagh Morlan
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May 11, 2022

I have an old Atlassian account that was managed by a former employer and it's preventing me from accessing Trello at my current job.

I tried creating another account with my current work email but when I try to log in with the second account I get trapped in an endless login loop.  I can reset the password, and have done several times, but I am unable to login to the second account.

Is there a way that I can remove all the accounts without having to go back to my old employer and start over?

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jt_lehman
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October 3, 2025

Problem

I have the same problem.  Had Jira with previous employer.  New employer invites me using new email address.  Get email with code.  Code fails, gives "Unexpected error."  At some point in login, my old credentials pop up.  

Ask

Tell me how to create a new account despite the existence of an old account.  I don't want any relation to the old account.  Just want to use Atlassian after I left a job.  Please advise.

How am I identified between accounts?  Is this a cookie problem?

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