Locked out from Atlassian admin account

[ICT Sketchin]

Hi,

we urgently need assistance to regain access to our Atlassian platform.

The only administrator of our organization has left the company, and we no longer have access to their Atlassian account and this prevents us from performing any administrative operations.

We kindly request the intervention of a support engineer who can help us restore access by assigning admin permissions to a new company account.

Application URL: https://nomuri.atlassian.net/jira/software/c/projects/CA/boards/25

Thank you in advance for your support.

Kind regards.

[Jessica]

Hi @ICT Sketchin 

Thank you for sharing your URL site where you are looking for help.

We couldn't locate you as a user of the site too, and since it requires more information and some information should not be shared here for security and privacy purposes, we have created a support ticket on your behalf.

You should have received an email about the request and the title should be similar to the one you used to create this thread, along with a ticket number.

Feel free to access your ticket directly at https://support.atlassian.com/requests/. :)

We hope this helps, and if there is anything else you would like to share in the meantime, feel free to keep us posted on the ticket!

Cheers,
Jessica

[Marc -Devoteam-]

Hi @ICT Sketchin 

Welcome to the community.

I have requested assistacne for you from Atlassian on this post.

They should reach out via this post within two business days, keep an eye out on updates on this post.

[ICT Sketchin]

Thank you Marc!

[Kevin Gérard]

your best bet is to contact Atlassian Support directly. 
Do you if your company manages their own licenses or if you have an Atlassian Partner?