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Linking my Org account to a newly created (primary) account took away my Koodos

Annu
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February 5, 2026

I came to know that I can create a primary account and link the org account. I did so, it's just that the primary account is a fresh new account with my Gmail ,ID and the org account is the one I was using for years. While my badget and profile level remains same all Kudos are gone and I am at 245 kudos, is that expeted? 

 

Best,

Annu 

1 answer

0 votes
Marc -Devoteam-
Community Champion
February 6, 2026

Hi @Annu 

Welcome to the community.

Best is to raise a support issue around issues with your account.

Check this article https://community.atlassian.com/forums/Community-Announcements-articles/Usernames-privacy-email-changes-alter-egos-and-you/ba-p/1056964 

@Monique vdB could you help out?

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