It Is Not Letting Me Login To Loom?

[bnnh5fj85z]

Every time I try to log in to Loom, I get this message (attached below), and this has started happening when Atlassian took over the company. It is really annoying as I am a paying customer and can't even access my account. 

Additionally, I am unable to create a ticket/ report the issue, as the message does not send when I try to send it. The ticket states that we are having a problem creating this ticket. 

[Stephen Sifers]

@bnnh5fj85z 

I would first like to say I understand your situation and apologize for the poor experience you've been having. I've reached out to the Loom team, and they're asking you submit a request to have this issue looked into, but through a different process. Can you please go through the following:

1. Navigate to https://www.atlassian.com/company/contact
2. Select "Pricing, billing and licensing",
3. Choose and continue without logging in,
4. Enter your email,
5. In the "how can we help you" option, select "other",
6. Skip the URL field,
7. Add your issue in the "Your Question" field, mentioning Loom specifically.

If you're still having issues and don't hear back by the end of the week please reach back out and let me know and we'll escalate this further.

Regards,
Stephen Sifers

[Alex Koxaras -Relational-]

Hi @bnnh5fj85z and welcome to the community,

It is unfortunate that this happens to you. Since you are a paying customer you should direct this question directly to Atlassian's support at https://support.atlassian.com/contact/

Alex

[bnnh5fj85z]

Everything On their does not work 

[bnnh5fj85z]