Issue with Email Update Verification

[Keguang He]

I am currently trying to update my email address from to . However, when I reach the final step "Update pending validations," I am prompted with the message:

"All we need to do is check your email  to verify that it's you and then complete the update."

Unfortunately, I have not received the verification email at my new address (), even after multiple attempts to "Resend the email." Could you kindly investigate and let me know what might be causing this issue?

Thank you for your assistance!

[Praveen Gatakala]

Hi @Keguang He ,

Thank you for reaching out and explaining the issue.

It’s possible that your new email address is on Atlassian’s email suppression list, which can prevent verification emails from being delivered. To resolve this, we’ll need to check and, if necessary, remove your email from the suppression list.

Please raise a support ticket at Atlassian Support so our team can investigate and assist you further.

Thank you for your patience!

[Valerie Knapp]

Hi @Keguang He , welcome to the Atlassian Community and thanks for your post.

I think Atlassian will need to help you with this so I am going to tag them into this post.

Someone should reply to you here.

Best wishes