Hello @Opal
I understand that you want to delete your Atlassian Account and is unable to, as it seems you are a billing contact for a product.
Checking your account, it seems that you have an active site with an active product (Rovo).
For your case specifically, to avoid additional back and forth, we have raised a support ticket on your behalf to help you with the next steps. Please find the ticket D**A-****67 on your email box, and in your https://support.atlassian.com/requests, using the same email address used to create this community post.
For reference, these are the steps we suggest for this scenario, where there is a subscription active, not allowing users to delete their Atlassian Accounts:
In order to delete them, in case you are unable to, or want to expedite the deletion, you can check with our billing and licensing team, the possibility of expedite/deleting the products for you.
For that, please open an incognito window and try the following steps (It works for any plan, including Free), that should open a ticket directly with our billing team and mention that you want to delete the site and account:
- Visit our support page: https://www.atlassian.com/company/contact
- Select “Pricing, billing and licensing.”
- Continue without logging in.
- Enter your email.
- In “How can we help you,” select “Other.”
- Skip the URL fields if they don’t apply.
- Describe your issue in “Your Question.”
After that, our billing team should be able to review and validate the account, the site, and active product, and perform the deletion for you and/or route the ticket to the correct team to help with the Atlassian Account deletion, if you are still unable to perform it following the steps at Delete your Atlassian account.
Regards,
Jessica
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