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I need to delete my account

Juan Fernandez Gullermo
May 14, 2026

It's exhausting to try to delete the account and to end suscription from free tiers in products.
The UI is nothing but confusing and not intuitive.
I need help. It can't be this hard.

2 answers

1 vote
Nikola Perisic
Community Champion
May 14, 2026

Hi @Juan Fernandez Gullermo 

Only one part is confusing for deleting your account. You need to click on avatar -> Account settings -> Account preferences -> Deleting account

As for unsubscribing for all apps, you need to go to Billing -> Choose your app -> Deactivate

0 votes
Juan Fernandez Gullermo
May 14, 2026

Where?
I don't see any Deactivate button
Captura desde 2026-05-14 08-34-18.pngCaptura desde 2026-05-14 08-35-26.pngCaptura desde 2026-05-14 08-36-09.pngCaptura desde 2026-05-14 08-36-28.png

Nikola Perisic
Community Champion
May 14, 2026

@Juan Fernandez Gullermo you need to have three dots next to Subscription to be able to Deactivate. Is there another admin?

Juan Fernandez Gullermo
May 14, 2026

No. Its a personal account, as the url/id shows.
You see it's confusing?

Nikola Perisic
Community Champion
May 14, 2026

I have to disagree there. The personal part that is your Atlassian site URL. To delete your account, you need to go to your avatar and the other settings.

Your screenshots are showing Billing for each application. To deactivate each app, you need to see three dots and when it's clicked it says Deactivate.

Like Arkadiusz Wroblewski likes this
Juan Fernandez Gullermo
May 14, 2026

I need to see the three dots. But they aren't there. It's my fault? I don't think so.
I know how to delete my account from my account settings, but when I click the Delete button, it says I have current billing. 
I was automatically set in Loom starter plan, I end that suscription more time ago than the time requested to delete the account. I only have free suscriptions (automatically, I never requested them) and cannot deactivate them!!

Nikola Perisic
Community Champion
May 14, 2026
Juan Fernandez Gullermo
May 14, 2026

I already see that.
The free plan doesn't have a tech support channel. Only community forum, that says the obvius. But if the guide or the ui would function like the docs says, I would already have my account deleted.
UX, 0/10.
Never will use Atlassian again, I prefer to chopp my arm

Nikola Perisic
Community Champion
May 14, 2026

Again, I understand, but for the account deletion the steps are the same as I wrote them.

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