I need to delete my account

[Mohamed Abdelhamid]

Please delete my Atlassian and Loom accounts and all their associated accounts as I have struggled enough to do this and failed. Please let me know when all the accounts are deleted and help the many users struggling to delete their accounts on the community page, thanks.

[Marc -Devoteam-]

Hi @Mohamed Abdelhamid 

See this KB on removing your Atlassian account.

https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/ 

[Mohamed Abdelhamid]

Hi @Marc -Devoteam- 

I have read the page you sent and when I try to follow the steps this is what I get although I just created the account and want to delete it. I tried to delete the Loom subscription and it is scheduled for deletion after 14 days. This is the second problem and it should be resolved later although I do not want to wait because I would forget to come back and delete the account. What is the first problem, the active entitlement, and how to resolve it?

[Marc -Devoteam-]

Hi @Mohamed Abdelhamid 

Scheduled for deletion means it will be deleted in 14 days, unless you login to Loom again.

So there is no need to come back in 14 days.

The other option is based you created the site and you are the sole admin, if you want to keep the site, transfer your permission to another user.

If this is not the case you need to raise a billing issue, see Atlassian Support 

[Mohamed Abdelhamid]

Only the Loom subscription not the Loom/Atlassian account is scheduled for deletion.

[Marc -Devoteam-]

Hi @Mohamed Abdelhamid 

Yes, for the Atlassian account use the link I added.

If you are the sole and only billing admin you can't have your account removed by yourself.

[Mohamed Abdelhamid]

I used the link you added and got the error message I added above. I am the only billing admin because I created the account myself, so who can deleted the account for me and how can I request them to delete the account?

[Marc -Devoteam-]

Hi @Mohamed Abdelhamid 

I don't get this, on the link, don't login, keep I'm a customer and choose the account option and the option to cancel cloud subscription and provide the URL.

[Arkadiusz Wroblewski]

Hello @Mohamed Abdelhamid 

If you have Problem to Delete Loom, please use this Form and Reffer to this KB Article provided from @Marc -Devoteam- 

Log into Loom | Loom

If you have still problems, contact Atlassian billing team directly Atlassian Support: Pricing, Billing, & Licensing | Atlassian

Best,

Arek🤠

[Mohamed Abdelhamid]

I requested to delete the Loom subscription and it is scheduled for deletion after 14 days but I do not want to wait because I would forget to come back and delete the account if this will be possible. I have another problem stated in the error message that is complex to understand like every text on this site. Even these comments cannot be deleted. Why is everything here not possible and irreversible?!!! I am struggling and cannot believe I got stuck like this.

[Arkadiusz Wroblewski]

To settle this, I requested assistance from Atlassian because this topic is becoming too huge and we are running around in circles.

@Mohamed Abdelhamid  You should be patient. These things take time.

@Marc -Devoteam-  You are absolutely right about that, but let's and support settle that.

Best,

Arek 🤠 

[Viswanathan Ramachandran]

hi, 

is the deletion blocked? do you have any dependencies? common reasons could be

• you have active subscriptions
• you're billing contact

the best way is to reach out to Atlassian support using their support portal and they will gladly assist. 

[Mohamed Abdelhamid]

Hi, 

This is what I get although I just created the account and should not have an active subscription.

I tried to reach support but there is a question that asks for a URL to connect me to a support agent and does not accept any URL. I just need to reach support and that seems difficult.