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I cannot delete my account

Deleted user
January 27, 2025

Hi I am trying to completely erase my account but seems I cannot do it

Please could you help me
This is what I get

You can't delete your account

Your account can't be deleted because:

  • This account is related to active accounts that are set to AUTO-RENEW.
  • This account is the primary billing contact for one or more products.
  • This account is a technical contact for one or more products.
  • To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.
  • Read our support documentation for more help and instructions: https://confluence.atlassian.com/x/pTgoPQ



2 answers

1 accepted

1 vote
Answer accepted
Shawn Doyle - ReleaseTEAM
Community Champion
January 27, 2025

Hi @[deleted] 

 

Did you follow these instructions?  To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.

 

Deleted user
January 27, 2025

Hi, I didn't as I have just the free account on myself, I don't know which other user should I designate. That's why I asked here

Shawn Doyle - ReleaseTEAM
Community Champion
January 27, 2025
Deleted user
January 27, 2025

I don't know that seems to be a feature for admins I am not an admin, I have just a free account and I want completely delete it

Like Deleted user likes this
Hunchmun
July 10, 2026

There is no cancel subscription button.

Hunchmun
July 10, 2026

This deletion flow simply doesn't work.
There is no cancel subscription button.
There is no functional way to delete the sbuscription.
There is no functional way to delete my account.

0 votes
Ravi Shah
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 13, 2025

How to delete this account? I see him as deleted account.

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