I can't delete my account

[Deleted user]

I got this error when I tried to delete my account

• User is last billing admin of a transaction account that has one or more active entitlements.

I don't have any suscription!!

I can't even contact an human thought chat!!

[Trudy P Claspill]

Hello @[deleted] 

Welcome to the Atlassian community.

Did you previously have subscriptions to Atlassian products? If so did you recently cancel those subscriptions? It can take some time for a cancellation request to be fully processed, and in the interim you may still be recorded as a billing admin for those subscriptions.

if you go to https://admin.atlassian.com and check the Apps > Atlassian Apps and Billing sections, and https://admin.atlassian.com/billing, and review the material there do you find any apps mentioned?

In this community we are mostly users of the Atlassian products. We don't have any direct access to your account or subscription information. We can advise on things to check, but we can't make any changes on your behalf.

If you want to consult with Atlassian to find out the subscriptions for which you are considered a billing admin, you can contact them through their Billing, Licensing, Pricing support page here:

https://www.atlassian.com/company/contact/purchasing-licensing#/