How the HELL do I close my account? This company makes it a hell impossible to achieve this

[Upform]

How the HELL do I close my account? This company makes it a hell impossible to achieve this

[Marc -Devoteam-]

HI @Upform 

Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this.

 - To get this resolved, please follow these steps to create a support ticket:

- Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically logged into the suspended account).

- Go to the Atlassian Support: Pricing, Billing, & Licensing | Atlassian.

- Under How can we help you?, select Quotes and Plan Changes.

- Under Choose a topic, select Change cloud plan.

- Fill in the details.

- If the message box isn't visible, click on “Need more help?” to make the description field and submit button appear.

In your description, please explain the situation and include a link to this forum post so the agent has all the context.

[Kai Krause]

Hi ,

ive send your request ti atlassian.  An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

BR
Kai 

[Upform]

Thank you! 

I just hope the answer won't be something like "please close your other [whatever entities I can't access] before proceeding further". 

[Maksym Liutyi]

Hi @Upform

If the self-service options for account deletion cannot be completed, please contact support for assistance. Create a support ticket at Atlassian Support  under “Personal Data and GDPR" - select "Request a copy of your personal data" and state the reason that an Atlassian account deletion is required and why the self-service options cannot be utilized. Add a link to this Forum post to the ticket as well.

After validating your eligibility and authentication, our support team can help expedite a request. Please know we can only accelerate Atlassian account deletion to the earliest of 15 days.

[Upform]

Thanks but this doesn't work, it's routed again to the vicious circle I'm stuck in.

[Arkadiusz Wroblewski]

Hi, @Upform

To delete a personal, unmanaged Atlassian account, go to Account preferences → Delete your account at https://id.atlassian.com/manage-profile. Atlassian deactivates the account for 14 days before permanently deleting it.

https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/ 

If you cannot select deletion, provide the error message. Common reasons are being an organization-managed account (requiring an Org Admin), the last billing admin, or a technical contact.

As this is a public user community, we cannot access or delete accounts for you.

You can also contact Atlassian here directly https://www.atlassian.com/company/contact/purchasing-licensing#/ 

Best,

Arek 🤠

[Upform]

Hi Arek, how can I escalate this or make a formal complaint? Obviously I've tried to sort out all the mish-mash in the account before trying this route. But there is no contact email or phone where I can sort this out. So there is a vicious circle you also maintain by asking me to go back to the place that I just came from (where it's impossible to close the account from). 

Thank you in advance for pointing me in a right direction, not a wrong one.

[Arkadiusz Wroblewski]

@Upform 

Here similar Topic answered from one member of Atlassian Team.

https://community.atlassian.com/forums/Atlassian-Account-questions/Please-delete-my-account/qaq-p/3234725 

Use that as a reference, as Billing Support previously stated they are the correct department to address this matter.

Please understand that we are simply members of this community, just like you. We can guide you and show you the right way, but you must take these steps yourself.

[Upform]

Hi! Well that's in part the problem: that they don't care about people wanting to close their account, and rely on unpaid work to deal with non-paying customers. And the usability of this is a nightmare. Well, technically it's a dark pattern but I am assuming their designers are well intended but have poor usability skills. Cause the other way around is much worse.