How do I contact a real person in this ridiculous company?

[Bidness]

It is extremely frustrating to keep going in circles while trying to complete tasks on this website. I am unable to contact a human being to discuss this account issue. I have been trying to cancel this account for a while now without success. How can a customer contact a regular human being who represents this company?

[Kris Klima _K15t_ · Accepted solution]

Hi @Bidness 

Free product tiers are offered without Atlassian support.

Having said that...

If it's an account issue, I guess that's a different matter. Try the following:

Login troubles? (No‑login path)

If you can’t access your account to open a ticket, use this no‑login path:

1. Visit our support page: https://www.atlassian.com/company/contact

2. Select “Pricing, billing and licensing.”

3. Continue without logging in.

4. Enter your email.

5. In “How can we help you,” select “Other.”

6. Skip the URL fields if they don’t apply.

7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

(On paid tiers, typically Standard and up, when creating a ticket... after you fill in the details and ignore AI generated answers, scroll all the way down. There's an option to start a live chat that will get you to talk to a real human).