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Email address update - verifcation email not received in new account

Ben Power
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January 9, 2026

I've seen many versions of this question posted and in one of them the reply said to post a new question if you're having the same problem so here I am.

I am on an unmanaged personal account. I have tried to update my email address several times. I am not receiving the verification email. I have resent several times and waited more than 24 hours. I have checked the spam folder, I have no filters or blocks in place and I have checked that the new email is not associated with an existing account. I am sending and receiving other email on the new address just fine including a 6-digit authorisation to set up a new account from Atlassian.

The old email gets a notification that a change has been requested but nothing arrives in the new email address.

 

1 answer

0 votes
Marc -Devoteam-
Community Champion
January 11, 2026

Hi @Ben Power 

Welcome to the community.

Best is to reach out to Atlassian Support

To have them check you account.

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