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Email Address Change - not receiving verification email to new address

jeramy_kruser
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February 18, 2025

I am on an unmanaged personal account. I have tried to update my email address several times. I am not receiving the verification email. I have resent several times and waited more than 24 hours. I have checked the spam folder, I have no filters or blocks in place. I am receiving other email just fine. I have tried to contact support directly, but am redirected to documentation or this community forum. Can someone help me get my account updated?

 

Edit: I was able to resolve this. The notification that the new email address was already being used on another account was being sent to the old account and rejected, so I wasn't seeing it. Once I checked for an existing account using the new email I was able to resolve it.

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jeramy_kruser
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 18, 2025

I was able to resolve this. The notification that the new email address was already being used on another account was being sent to the old account and rejected, so I wasn't seeing it. Once I checked for an existing account using the new email I was able to resolve it.

Asif Rasool
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 18, 2026

I have the same issue till now not receiving verification email after changing my email address.

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